Shipping policy

Shipping Policy

All orders are shipped from Sydney, Australia via Australia Post, with tracking provided.
Please allow 2–5 business days for delivery after dispatch.

1. General Information

All orders are subject to product availability.
If an item in your order is out of stock, your order will be held until all items are available to ship together.

If you prefer to have the available items sent first, please contact us at support@athleterx.co, and we’ll arrange a partial shipment at no extra charge.

2. Delivery Location

We currently deliver to addresses within Australia & New Zealand only.

3. Delivery Time

Orders are typically dispatched within 24 hours of order confirmation and payment, during business days (Monday to Friday).
Once dispatched, you can expect delivery within 2–5 business days, depending on your location.
Regional or remote areas may take a little longer.

4. Shipping Methods

All orders are shipped via Australia Post.
When your order has been dispatched, you’ll receive a confirmation email containing your Australia Post tracking number, which you can use to track your parcel at auspost.com.au/mypost/track.

5. Shipping Costs

  • Flat Rate Shipping: $7.99 for all standard orders under $90.

  • Free Shipping: Orders over $90 ship free anywhere in Australia.

  • Subscription Orders: All active subscriptions qualify for free shipping, on the first order.

Shipping charges are applied automatically at checkout based on your order total.

6. Damaged Items in Transit

If your parcel arrives with visible damage to the packaging, please contact us immediately at support@athleterx.co
If the contents are also damaged, include clear photos of the item and packaging.
This helps us resolve the issue quickly and provide the best solution.

7. Questions

If you have any questions about shipping, delivery times, or tracking your order, reach out to our team anytime at:
📧 support@athleterx.co
🌐 www.athleterx.co

5. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any extra charges on the checkout page.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at info@athleterx.co. If the contents are also damaged, please provide detailed information and photos if possible. This will assist us in resolving the issue quickly.

7. Questions

If you have any questions about the delivery and shipment of your order, please contact us at support@athleterx.co