Refund policy

Refund Policy

Last updated: November 2025

At AthleteRX, your satisfaction matters to us. We want you to love our products, but if something isn’t right, this policy outlines how we handle returns and refunds in accordance with Australian Consumer Law.

1. 14-Day Money Back Guarantee

You may return any regular-priced product for a refund within 14 days of receipt, provided the item is unused and in its original condition.

Please note:

  • This guarantee does not apply to subscription purchases or products bought under a subscription plan.

  • Orders purchased during any sale period (including Black Friday, Boxing Day, or other promotional events) are non-refundable.

  • Shipping costs are non-refundable. If you receive a refund, the shipping fee will be deducted from the total amount refunded.

Eligibility for Refunds:

  • A receipt or proof of purchase is required to complete your return.

  • Only regular-priced items are eligible for refunds under this policy.

2. Process for Returns

To start a return:

  1. Email us at info@athleterx.co with your order number and the reason for your return.

  2. Wait for our confirmation and return instructions.

  3. Pack the item securely, including your proof of purchase.

  4. Send the item to the return address provided in our response.

You’ll be responsible for your own return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee we’ll receive your returned item without tracking.

3. Refund Processing

Once we receive your return, we’ll inspect the item and notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

4. Late or Missing Refunds

If you haven’t received your refund after the expected time:

  • Check your bank account again.

  • Contact your credit card company — it may take several business days for the refund to appear.

  • Contact your bank, as processing times vary.

If you’ve done all of this and still haven’t received your refund, please contact us at support@athleterx.co

5. Contact Us

If you have any questions about our refund policy or need help with a return, please reach out to us at:
📧 support@athleterx.co
🌐 www.athleterx.co